Shipping policy
Shipping Policy
Processing Times
All items are made to order with care.
- Processing time: 3–7 business days
- Orders are processed Monday–Saturday (excluding holidays)
You’ll receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location.
United States:
- Standard Shipping (USPS Ground Advantage): 2–5 business days
Delivery times are estimates and may vary due to carrier delays.
Rush Orders
Need your order sooner?
We offer rush processing and expedited shipping options.
Please contact us before placing your order to confirm availability.
Order Accuracy
Please double-check:
- Shipping address
- Personalization details
We are not responsible for delays or delivery issues due to incorrect information provided at checkout.
Lost or Delayed Packages
Once your order has shipped, it is in the hands of the carrier.
If your package is:
- Delayed: Please allow additional time, especially during peak seasons
- Marked delivered but not received: Check with neighbors or your local post office
If you still need help, reach out—we’re happy to assist in filing a claim.
Damaged Items
If your item arrives damaged, please contact us within 3 days of delivery with photos of:
- The item
- The packaging
We will work quickly to resolve the issue.
International Shipping
We currently do not offer international shipping.
Contact Us
Questions about your order? We’re here to help
Please reach out via our contact form or email: saltaireconsult@gmail.com